Home warranty dispute resolution process

What is the home warranty dispute process?

Homeowners and contractors involved in a dispute must use this home warranty dispute process (or an approved alternate process) before a claim can escalate to litigation. The goal of the legislation is to encourage settlement of disputes and limit costs by using an unbiased and nonbinding evaluation of the dispute.


In home-warranty disputes, the dispute resolution process — or an alternative dispute resolution process — is required. With one exception …

The home warranty dispute resolution process outlined here — or an alternative resolution method — is required in cases where the builder or home improvement contractor has complied with all of the notice and opportunity to repair (NOR) provisions of the warranty law. If the builder or home improvement contractor fails to comply with the requirements the homeowner is free to pursue litigation through the courts.

Dispute resolution process doesn’t diminish other legal options

While the home warranty dispute resolution process is underway it “stops the clock” on any time limits or statutes of limitations for an action based on a breach of the warranty law as well as any other action in contract, tort, or other law for any injury to real or personal property or bodily injury or wrongful death arising out of the alleged loss or damage. It begins when the homeowner mails a notice of claimed defect to the builder or home improvement contractor, and extends for 180 days or until the completion of the dispute resolution process, whichever is later.

The parties are free to agree on an alternative dispute resolution process instead of the one described here. If the parties do agree to an alternative process, they are required to notify us of their decision and provide a description of the process they selected no later than the date the parties are required to select a neutral.

The timeline

The basic timeline for the home warranty dispute resolution process begins when the homeowner rejects the builder or home improvement contractor’s offer to repair (though a builder can also initiate the dispute resolution process).

  • The party initiating the process submits a completed application to us.
  • We selects three names at random from the roster of individuals who have been approved to act as neutrals (neutral application form). We will send a disclosure form to each of the three selections, asking them to disclose any potential conflicts of interest that they may have with the parties.
  • Within 10 days we will forward to the parties copies of these disclosure forms and the application forms that each of the three potential neutrals submitted to be placed on the roster of neutrals. The information submitted to us by the neutrals includes a summary of their education, experience, training and credentials, as well as the hourly rate that the neutral shall charge (the costs of the dispute resolution process are split by the parties, unless otherwise agreed, and are to be paid directly to the neutral).
  • Within five business days of their receipt of the neutrals’ information, the parties must select the neutral. If the parties cannot mutually agree on a neutral, the builder or home improvement contractor strikes one name from the list of three, and then the homeowner strikes a name. The remaining person is then assigned to be the neutral for that case and the parties are required to contact the neutral to inform them of their selection, and to provide the name to us.
  • Once the neutral has been selected, within 30 days he or she schedules a mandatory conference (unless the parties mutually agree to hold the conference at a later date). At least seven days prior to the conference, the parties must submit to the neutral all of the information and documentation that they feel the neutral will need to understand the dispute. Prior to the conference, the parties are free to communicate with the neutral to express their expectations and ideas for a successful outcome. The neutral can bill the parties for no more than six hours of work, unless the parties mutually agree to allow the neutral to spend more time on the case, understanding that the fees charged by the neutral are to be split between the parties, unless otherwise agreed.
  • The conference may be held at the home that is the subject of the dispute, or it may be held at any other site agreeable to the parties. Each party must pay a $25 administrative fee to the neutral at the time of the conference who then submits these fees to us within 10 days of the conference.

The findings and the neutral’s recommendations

After reviewing the information and documentation provided by the parties, and after consulting with the parties at the conference, the neutral issues a nonbinding, written determination, that includes the findings and recommendations on the scope and amount of repairs necessary, if any. This written determination must be mailed to the parties within 10 days of the conference.

The written determination of the neutral and all communications relating to the home owner warranty dispute process other than those between a party and us, are confidential. No party may use the written offer of repair provided by the builder or home improvement contractor, a counteroffer to repair, or the neutral’s written determination as evidence of liability in future litigation between the parties, and the neutral may not be called to testify regarding the dispute resolution process proceedings.

For help with questions about the home warranty dispute resolution process, contact the Minnesota Department of Labor & Industry at  ENE.DLI@state.mn.us

Originally published on dli.mn.gov

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